Service Technician

Location: Detroit, MI
Date Posted: 05-19-2017
Located in South Lyon, MI and headquartered in Germany, SW North America is a technology focused company that supplies solutions for demanding, workpiece-specific manufacturing systems for the metal working industry. SWNA’s equipment is used worldwide, particularly in the automotive and aerospace industries, in hydraulics and pneumatics manufacturing, and in many other emerging fields and markets.

The Position
SW North America is adding a Service Technician to its team to hit the ground running and make an immediate impact with the Company. The Service Technician will have the responsibility for, among other things, the maintenance, repair, service, and installation of CNC milling machining centers as well as assisting our customers in the resolution of problems they may encounter.

This position requires 95% domestic travel. Candidates should be comfortable working from home, and traveling to clients on a daily or weekly basis. We are looking for candidates to service clients around the Metro-Detroit area, the Boston area, and Effingham, IL. 

Responsibilities for the Service Technician may include, but are not limited to:
  • Installation, Commissioning and Servicing of SW custom built Machines
  • Install and demonstrate new machines in customer plants, including electrical or mechanical check-outs, set up and commissioning, tooling, operation and programming as required in the field
  • Perform basic electrical/electronic, or mechanical, or hydraulic problem diagnosis and repair in customer's plants during warranty period
  • Train customer personnel in processing, tooling, operating, and servicing of SW Machine products.
  • 5+ years of experience as a Service Technician, PLUS related experience and/or training on servicing up to 4 Axis CNC machines
  • Understanding of mechanical, hydraulic, and laser systems
  • Knowledge of CNC equipment (FANUC a plus).
  • PLC programming experience with Siemens Step 7
  • A valid Driver’s License
  • Customer service oriented demeanor
  • Understanding of German language preferred, but not required
 Compensation & Benefits
The position is full-time, permanent, and offers a competitive compensation package based on skills and experience. In addition, the Company offers Medical, Dental, and Vision insurance, a 401K, ongoing career development and training, and a team-based work environment.
The Recruiting Process
The Recruiting process will include two phone screens, two in-person interviews, candidate assessments, and a pre-employment background check and drug test.
The Company is an Equal Opportunity Employer!
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