Cable Installation Technican

Location: Indian River, MI
Date Posted: 06-16-2017
Our client, a Michigan multi-system cable operator, is seeking a qualified cable installer. Experience installing cable internet, television and digital VoIP telephone services in subscriber homes preferred. The company is seeking highly motivated candidates who are interested in pursuing a career in the cable industry. This is an entry level position with opportunities for advancement within the company.
 
A current, valid driver’s license and clean driving record are required.
 
Cable Installation Technician is responsible for the following:
• Installation of new services (TV, Internet & Phone).
• Respond to and work trouble tickets (TV, Internet & Phone).
• Support and work maintenance activities.
• Responsible for monitoring and responding to tickets that are dispatched electronically or telephonically within specified service levels.
• Must utilize and poses sufficient skills, training, and equipment to complete trouble, service and installation orders in a timely manner.
• Familiar w/ Cat5, Coax cable.
• Basic computer networking skills are an advantage.

ESSENTIAL RESPONSIBILITIES:
• Hand tools, Laptop and cell phone will be provided. Onsite training will be provided along with access to the dispatch system and other necessary software.
• Responsible for all Safety related duties pertaining to cable TV service and trouble call installation and maintenance.
• Responsible for meeting commitments to customers and following up to guarantee customer satisfaction.
• Responsible for applying adopted company policies and operational practices that allow our daily operations to succeed.
• Perform other related duties as assigned and required.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Microsoft Office Suite of Products
• Willingness to embrace change
• Oral communication skills
• Math aptitude
• Written communication skills
• Time management
• Reading skills
• Professionalism
• Technical communication
• Customer service
• Ability to utilize technology such as a meter and handheld device
• Ability to safely handle a ladder

EDUCATION AND EXPERIENCE:
• Degree: High School Diploma or Equivalent
• Prior technician/installation work experience helpful.

PHYSICAL REQUIREMENTS:
• Physical dexterity skills
• Ability to lift up to 75 lbs.
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