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Warehouse Associate/Inside Sales

Buffalo, NY

The Company

IDN Hardware Sales, Inc. in Buffalo, NY has more than 70 years of stability and top-notch customer service. Headquartered in Livonia, MI, this family-owned company provides security products, access control solutions, and related services to locksmiths and security professionals.

The Warehouse/Inside Sales Associate Position
Our newest hire will be able to support both the Customer Service team in addition to those in the Warehouse. Assisting customers who call or stop in, answering phones, processing sales, packing/shipping out orders, and loading/unloading trucks are just a few of the tasks this person will handle on a daily basis. This position will include manual warehouse work, including heavy lifting up to 50 pounds, driving business and sales from existing clients, handling customer phone calls, and customer interaction, both via telephone and face-to-face.

Desired Experience, Skills, and Abilities

  • High school diploma or equivalent required
  • Two or more years of experience in a warehouse or retail sales setting
  • Sales and service experience a plus
  • Ability to multi-task
  • Excellent communication skills, both oral and written
  • Proficiency with computers, specifically Microsoft Office
  • Exceptional customer service skills
  • Familiarity with UPS, FedEx or Amazon is a plus

Compensation, Benefits, and Structure
This is a full-time position, Monday-Friday. Starting pay rate will depend on skills and experience. Medical and dental benefits will be available after 90 days of employment. The compensation package also includes benefits such as 401(k) plan with matching employer contributions as well as company-paid life and disability insurance. The hiring process will include two phone screens, an in-person interview, a background check and drug test, and candidate assessments.

The Company is an Equal Opportunity Employer.

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