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Customer Service and Sales Support Representative

Livonia, MI · Customer Service
Sprayco, a division of MJS Packaging, located in Livonia, Michigan specializes in providing retailers with a full line of travel plastics, spray bottles, containers, and packaging solutions. With over 38 years’ leading the retail industry, Sprayco is well established and prides itself on exceptional customer service provided to all of its valued customers.
 
The Customer Service and Sales Support Position
The Customer Service and Sales Support Representative will work with customers, sales reps, sales management, warehouse and accounting in all aspects of customer relations. This will include working directly with customers regarding orders, pricing, and availability and order processing. The position is responsible for maintaining documentation to track customer requests and inquiries, providing administrative and operational assistance to ensure smooth product delivery to customers and delivering prompt, and professional solutions for customer and representative inquiries to ensure customer satisfaction.
 
The Customer Service and Sales Support position will resolve customer and representative inquires in a accurate and timely fashion to ensure customer satisfaction and work closely with the warehouse to ensure correct and on-time order shipments. This position also works with accounting to resolve any billing issues.  The position offers ample room for growth and development and is a great fit for someone that is looking to further their career in Customer Service!

 Desired Experience, Skill, and Abilities of the Customer Service Representative
  • Must be proficient in MS Word, Excel, and Outlook.
  • Strong mathematical, verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Ability to multi-task, work under pressure and meet deadlines, and thrive in a fast-paced environment.
  • Previous experience working with retailers is a plus.
Compensation, Benefits, and Structure for the Customer Service Representative
The position is full-time and permanent, with a competitive salary structure based on skills and experience and a competitive bonus structure based on personal and company performance. In addition, the Company offers Medical, Dental, and Vision insurance, along with a generous 401K plan.
 
The Recruitment Process for the Customer Service Representative
The recruitment process will include an introductory phone screen, at least two virtual interviews, candidate assessments, and a pre-employment background check and drug test.
 
MJS Packaging is an Equal Opportunity Employer!
 

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