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Client Advocate

Brighton, Michigan · Customer Service

With a passion for excellence since 1979, Grace & Porta Benefits is a family owned and operated full-service benefit consulting firm and insurance agency based in Brighton, MI. They have a client-centered process, supported by meticulous analytics, used to uncover what tools their clients’ need for success.

The Client Advocate Position
The Client Advocate will ensure optimal client relations are maintained by providing client service and transactional support in employee benefit enrollments, terminations, changes and claims per service level agreements. This will include working with internal partners, clients and carriers to ensure accurate and timely responses to all outstanding issues. The position is responsible for creating and maintaining process sheets for clients, responding to client questions, assisting with audits of carrier invoices to enrollment elections, assisting with employee benefits open enrollment communication by creating and maintain the benefit guide documents, and all other duties as assigned. 

The Client Advocate must demonstrate a ‘whatever it takes’ attitude to ensure client satisfaction and to support key Grace & Porta initiatives. The position offers ample room for growth and development and is a great fit for someone that is looking to further their career in Customer Service!

Desired Experience, Skill, and Abilities of the Client Advocate

  • High School diploma or equivalent required.
  • One or more years of client service, benefits or help desk experience preferred.
  • Group insurance experience with knowledge of COBRA/ACA preferred.
  • Must be proficient in MS Word, Excel, and Outlook.
  • Strong verbal and written communication skills.
  • Strong interpersonal and customer service skills.
  • Ability to multi-task, work under pressure and meet deadlines, and work in a team environment.

Compensation, Benefits, and Structure for the Client Advocate
The position is full-time and permanent, with a competitive salary structure based on skills and experience. In addition, the Company offers Medical, Dental, and Vision Insurance along with Short Term & Long Term Disability, Life insurance and a generous 401K plan.

The Recruitment Process for the Client Advocate
The recruitment process will include a combination of phone interviews and web-based or in-person interviews, a candidate personality assessment, and a pre-employment background check.

Grace & Porta Benefits is an Equal Opportunity Employer!

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