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Video Monitoring Agent

Houston, TX

The Company
Global Axiom, located in Farmington Hills, Michigan, has over 15 years of experience providing technology solutions that focus on helping businesses. Our focus is to strategize, optimize, and implement innovative technologies to maximize efficiencies and return on investment in all communication ventures for today’s leading markets. Our work with multiple retailers includes point of sale, telecom, network, security, wireless, and cabling/electrical among other services.

The Video Monitoring Agent Position:

Global Axiom’s 24-hour Central Station in Houston, TX, is hiring a Video Monitoring Agent to join its growing team. The Video Monitoring Agent is responsible for providing security and loss prevention services for Global Axiom’s clients through the utilization of live remote audio, video, and alarm monitoring technologies.  

The Video Monitoring Agent performs a variety of tasks including, but not limited to, responding to incidents appropriately which may include police, fire and medical dispatch as required, reviewing video recordings to verify causes of alarm activation, initiating direct communication through remote audio engagement during high stress and crisis situations, and completing incident reporting and documentation as needed. 

This position operates in a 24/7, 365 days a year, shift work environment so candidates must be open to working nights and weekends as necessary.

 Preferred Experience, Skills & Abilities of the Video Monitoring Agent:
  • Associates Degree or 2 years of college equivalent coursework in Loss Prevention/Law Enforcement preferred
  • Experience in loss prevention, law enforcement, security, alarm monitoring or police dispatch preferred
  • Ability to operate in high stress or conflict situations
  • Sense of urgency and ability to think proactively
  • Strong computer skills and ability to type of minimum of 30 WPM
  • Must be able to work a flexible shift which may include nights and weekend
Compensation, Benefits, and Structure of the Video Monitoring Agent:
The position is permanent and either full-time or part-time depending the candidate’s preference with a competitive hourly wage structure based on skills and experience. If hired in a full-time capacity, the Company also provides a generous benefits package including health insurance, paid time off and 401k.

The Recruitment Process for the Video Monitoring Agent:

The recruiting process is designed to ensure that we make the right hire for this critical position and will include a combination of phone and in-person interviews, candidate assessments, a pre-employment background check and drug test.
Global Axiom is an Equal Opportunity Employer!


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