ZGI, LLC is a growing insurance agency that is located in the southeast side of Florida, Coconut Creek. The Company provides comprehensive and specialized commercial insurance coverage including Life, Health, Disability, Personal Lines, Contactor’s Insurance – Bonding, and Commercial Business Insurance.
The Client Services Representative Position: ZGI, LLC is hiring a Client Services Representative to manage customer relationships by providing professional and top-notch service. With a large number of clients and a busy staff, this person will keep things running smoothly and on schedule. The duties of this position include managing relationships with assigned new and existing clients, mobilizing support staff to maintain and strengthen account relationships, and growing the business, while also resolving issues as they arise. The Client Services Representative will need to be detail oriented, organized and reliable. This position will include:
Build and maintain relationships with customers
Answering customer questions through phone calls, email, or in-person meetings
Review and process new business, renewals, and endorsements
Submit and track claims on behalf of the customer
Process accounts, maintain client records, and file documents
Provide positive and professional engagement with customers on behalf of the company
Track industry trends and updates for customers and adjust documents and policies as needed
All other duties as assigned
Why Work for ZGI, LLC: The Client Services Representative position provides ample room for growth in the role as well as with the company’s growth plans. ZGI, LLC. provides a friendly team environment made up of hard-working individuals who foster the growth of their employees at every level of the company.
Preferred Experience, Skills, and Abilities of the Client Services Representative:
At least 2 years of experience in the insurance industry is preferred
Experience with insurance bonds, is preferred but not required
Excellent customer service skills
Ability to multitask and prioritize workflow
Proficiency in MS Office Suite and the ability to learn new technology
Experience in either Applied Epic, AMS 360, and/or Sagitta is preferred
Compensation and Benefits for the Client Services Representative This is a full-time position with a competitive pay rate. Benefits include, Medical, Dental, Vision, Short-term disability, Life insurance, 401(k), paid time off, a strong team-based and friendly office environment, and the ability to grow with the company!
The Recruiting Process for the Client Services Representative
The recruiting process includes a combination of phone screens and in-person interviews, candidate assessments and a pre-employment background check & drug test. The process, which is being facilitated in conjunction with EctoHR, Inc. is designed to ensure that candidates are aligned with ZGI, LLC.’s values.