Customer Service Assistant

Location: New Hudson, MI
Date Posted: 10-22-2018
Located in Lyon Township, MI, SW North America is a technology focused company that supplies solutions for demanding, workpiece-specific manufacturing systems for the metal working industry. SWNA’s equipment is used worldwide, particularly in the automotive and aerospace industries, in hydraulics and pneumatics manufacturing, and in many other emerging fields and markets.

The Position
The Company is hiring a Customer Service Assistant to manage the administrative functions for the Spare Parts Group. As the main point of contact for this group, the Customer Service Assistant will need to present his/herself in a professional and friendly manner in order to be able to work effectively with customers and employee.

Responsibilities include, but are not limited to, entering spare parts orders and quotes, processing invoices, general filing, confirming availability and lead times for spare parts, and anything else required on a day-to-day basis. 
 
Why Work for SW North America
The Customer Service Assistant will be able to work in the Company’s new state-of-the-art building and be directly involved in the Company’s success and growth. The Company actively invests in its employees by providing training and development opportunities, team-building events and a positive work environment. 
 
Desired Experience, Skills, and Abilities
  • Associate’s degree preferred, but not required
  • At least 3 years of Customer Service experience
  • Ability to take direction from multiple people and prioritize effectively
  • Computer proficiency, specifically in Microsoft Office
  • German speaking ability preferred but not required 
 
Compensation, Benefits, and Structure
The position is full-time and permanent, with a competitive hourly rate based on skills and experience.  In addition, the Company offers 100% employer paid Medical, Dental, and Vision insurance, a 401K with a Company match and immediate vesting, paid time off, ongoing career development and training, and a team-based work environment.

The Recruitment Process
The recruiting process is designed to ensure that we make the right hire for this critical position and will include a combination of phone and in-person interviews, candidate assessments, a pre-employment background check and drug test.

SW North America is an Equal Employment Opportunity Employer!

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